COMPANY” means the business and trading name Drone Media Imaging or VisualChaos Studios or VisualChaos and is the Company – VisualChaos Studios Ltd – Reg Office, The Studio, Turners Hill Road, Crawley Down, East Grinstead, West Sussex RH10 4HG Reg No.: 04031236 and any other subsidiary company or trading name/brand associated to VisualChaos Studios Ltd.

CLIENT” means the individual person(s) or company or business buying or hiring the Services, Sessions or Products from the Company.

CAMERA” means any equipment capable of capturing digitally or on film, photographs, video, thermal imagery and sound recordings

IMAGE(S)” means any picture(s), graphical creations, video, thermal image or thermogram(s) or sound recording(s) taken by the Camera of any subject, person, property, or item whether as electronic digital files or cellulose film stocks.

SERVICE(S)” means any photographic, video, thermal imaging or sound recording chargable activity provided by the Company to the Client at any location and at any time.

SESSION” means the date and time booked by the Client for the provision of any Services or drone flight(s) purchased by the Client

PRODUCTS” means any Service deleverables and any non-Service item sold to the Client by the Company such as, but not limited to, Prints, Albums, Frames, Wraps CDs, USBs, DVDs, Digital Files.


  1. Deposits or Session booking fees are NOT refundable if the Session is cancelled by the client at any time and for any reason. All efforts will be made to re-schedule a cancelled or postponed Session but will be subject to the Company’s availability. Any extra or increased cost associated with any rescheduled Session will be the responsibility of the Client. Please see the specific terms relating to our Cancellation Policy below.
  2. Invoices are raised following the completion of the Service or Session for immediate payment unless credit terms are agreed in advance. The balance for all unpaid invoices is deemed past-due 7 days after the Images are released to the client. If invoices remain unpaid following 28 days, interest will be added to the balance daily at the rate of 4% above the interest rate publish by the bank of England.
  3. Image licenses and the right to use the Images by the Client are NOT activated until invoices are paid in full.
  4. Images are made available to clients under the Company’s Intellectual Property License (the “IP License”), please ensure that you make us aware of any inadequacy with this IP License for your purposes BEFORE the Session is completed and at the time of booking.
  5. Any price/fee quoted for any Product or Sessions is valid for 30 days, after which the price/fee may change.
  6. Product sizes quoted are approximate. We will provide a pleasing colour balance for non-thermal imaging Images but cannot guarantee exact colour matching. Owing to anomalous reflectance caused by a combination of certain dyes and materials, especially man-made fibres or materials it is sometimes impossible to record on film/digital media the exact colour of materials as seen by the human eye. Due to differing light temperatures between indoor light (yellowish/orange) and outdoor natural light (blueish), images may show differing hues. We will attempt to minimise this imbalance between the two environments, when possible, but cannot guarantee a complete tonal balance. Images in low light conditions such as Sessions shot in the winter months, indoors or where lighting is restricted in some way ‘may’ affect the potential image overall appearance and quality.
  7. Images obtained/taken at a private location, property or land are subject to the terms and conditions of the landlord or officials of the premises and the use of artificial light such as flash or LED/continuous lighting for photography or videography in general may not be permitted or in some way restricted or the position from which the images are taken may be restricted. It is acknowledged that such restrictions and permissions are outside of the Company’s control.
  8. During your Session we will automatically re-take any photograph or Images where we can see someone has blinked or looked away, but it is impossible to guarantee to see them all. The more people in the photograph the more difficult it is to see. We can’t ensure that people will always smile/respond if we ask them!
  9. Images for proofing will be made available on-line on our website or that of our agents for a period for viewing, we do not provide hard-copy proofs. You will be given a Session number or ID or URL to use to access your images.
  10. The Company reserves the right to use a selection of Images from your session for its Portfolio and for display at the studio, in publicity and marketing material and in websites online, including our Facebook, Twitter and other social media spaces, for promotional, re-sale, competition entry and any other purpose without liability or compensation to the client or image subject. Such usage of the images is pursuant to our Privacy Policy Statement. Our Privacy Policy can be found on our website.
  11. We will endeavour to take/collect all the Images we have agreed. However, it may not be possible to do so due to circumstances beyond our control, for example if timings have altered, the environment has changed or the weather changes or the subjects become reluctant to have their Image taken or due to technical failure of our equipment or to change of Client requirements. Also, it is sometimes the case that subjects ‘resist’ having their Image recorded/taken by maybe turning away. Our staff will use their best endeavours to obtain their cooperation but will not push ‘reluctant subjects’ into having their Image taken. At all times we will do our very best to follow your wishes, however coverage will be as the Company and our staff’s professional expertise determines and no one Image, video, thermogram or sound recording will be deemed more important than another. Special requests are not binding instruction although naturally every effort will be made to comply with all your requirements. We may not submit to you all the Images we obtain at the Session, the final selection of Images submitted will be entirely at our creative discretion.
  12. It is Client’s responsibility to inform us if there are any subjects who you, or another person, does not wish to have Images/audio recorded/taken, in particular Images of children or if there are any children attending that require their identity/image to be withheld due to any court instruction/order or legal matter. If this then becomes evident after the Session, please let us know immediately. Wedding and event clients should inform their guests and attendees that a Photography and/or Videographer will be present, and their images(s) and audio will be recorded and should communicate with the event organiser or Client representative of their express wish to not be photographed, filmed or recorded.
  13. The limit of liability of the Company or its agents (including but not limited to photographers, videographers, cinematographers, drone pilots, processing laboratories, suppliers, web hosts, postal and delivery agents) to compensate the Client in the case of any negligence or breach of this Agreement is limited to the cost to the Client of the Service booked, and only to the maximum balance already cleared and paid over to the Company.
  14. We do not entertain a ‘reserved date’ policy and will only confirm a Session upon the receipt of the appropriate payments, deposits or booking fees in cleared funds and the receipt of the Session booking form and/or Services Agreement.
  15. In exceptional circumstances such as ill-health or incapacity and without notice it may be necessary for the original creative, photographer or videographer or drone pilot to be substituted by another equally competent creative, photographer or videographer or drone pilot, or in extreme cases, for the Session or Service to be cancelled or postponed without liability. Such incapacity will deem to be ‘Force Majeure or Act of God’. You will be kept informed as much is humanly possible.
  16. Due to the possibility of high and low temperatures and volatile weather conditions that may be experienced at your Session, it is a requirement for health and safety reasons that our staff take the appropriate measures and breaks to ensure that they are protected from such conditions such as hot midday sun, rain, cold and strong winds. They may be unavailable for short periods while they take any appropriate natural breaks, refreshment, sustenance, protecting electrical equipment from the rain, or to warm up in winter. They also may disappear from time to time to deal with equipment issues, change batteries and memory cards.
  17. Recording of video and sound may be subject to location permissions and copyright issues. It is the Clients responsibility to obtain any necessary permissions and approvals for us to perform the Services at the Session. The Client must ensure that all necessary arrangements have been made with, and permissions obtained from, people and property owners that may be recorded on video or in sound and that such recording is in compliance with any GDPR / Data Protection legislation.
  18. The Client will be responsible, unless part of the Session agreed services, for obtaining any Talent releases, Property releases or the provision of notices to those attending that they may be recorded on Cameras and that by their attendance they give their consent to being recorded. Unless you advise us otherwise, we will assume all persons attending the Session or properties/location visited have consented to being recorded.
  19. Clients accept that where we physically perform the Services and record from and our ability to freely move around a property or venue or location is subject to the permissions of the property owner and as such, they may restrict our line of sight or ability to record sound. While all efforts will be made to negotiate our needs with the property owner on your behalf, the Company cannot be held accountable if the results are diminished, affected or redirected from our agreed Client plan or brief or understanding. We cannot be held responsible for any lighting, sound or interference issues caused by circumstances outside our control, such as, weather, hot or cold temperature extremes, adverse or poor lighting, flickering lights, noise issues or disturbances, and other restrictions imposed or allowed to be by property owners.
  20. Retouching, digital manipulation and artistic finishing is available as an optional extra cost at such rates that are published by the Company from time to time. Such retouching, digital manipulation or artistic finishes are NOT included by default with any Session.
  21. Client Images are retained by the Company for 6 months and as described under our Privacy Policy – On-line proofs will be deleted after 25 days. CDs/USB are used for image transfer/transport only and not for data storage. We fully recommend that they are backed up immediately upon receipt several times. Backups and copying for storage are fully included in the creative license that accompanies the Images.
  22. The 1988 Copyright Act assigns the copyright to the Company’s Image creator (Photographer, Videographer). It is contrary to the Act and strictly illegal to copy or to allow to be copied, any Image(s). This includes downloading from our website or those of our agents. All Images remain the intellectual property of the image creator.
  23. Force Majeure or Act of God: The due performance of the Services at the Session and these Terms and Agreements are subject to alteration or cancellation by the Company owing to any cause beyond our control. All efforts will be made to comply with alternate arrangements made. In the event of any dispute regarding the Services or Session and the Terms of this Agreement or any contract between the Company and the Client, both parties agree to consult the British Institute of Professional Photographers to try to obtain conciliation before taking any other action.
  24. The Company reserves the right to cancel and/or reject a Client’s Session booking for whatever reason and at any time with the limit of Client compensation or remedy to that of the fees already paid by the Client. We will always provide you with suitable and appropriate notice where humanly possible should such a situation arise.
  25. The Company grants no rights and makes no warranties with regard to the use of names, trademarks, trade dress, registered, unregistered or copyrighted designs or works of art or architecture depicted in any Images, and the Client must satisfy itself that all the necessary rights or consents regarding any of the above, as may be required before reproduction, have been obtained.

We understand that the need to cancel our services can arise for many reasons and often at the last minute. However, we are likely to have sustained financial loss in such an event with the refusal of additional bookings as a result of removing of the dates from our booking calendar and therefore the following terms regarding cancellation apply to all our Services and Sessions: –

  1. In the event of cancellation of a Service or Session within 48 hours, in whole or part, by the Client then the Company reserves the right to make a cancellation/termination charge of up to 50% of total agreed services charge minus any deposit paid.
  2. Cancellation of a Session prior to 48 hours’ notice will result in a charge being made for any costs already incurred, such as but not limited to, accommodation charges, increased insurance charges, production planning costs, staff costs and extra or third-party resource bookings, equipment hire, car hire or hire deposits made.
  3. Cancellation of a Session when the production/service has commenced, or with less than 48 hours’ notice, will result in 100% of the total agreed Service or Session charge being made.
  4. The Company reserve the right to cancel or terminate a contract if the Client becomes insolvent or subject to bankruptcy proceedings or the reputation of the Company and anyone connected with the Company could be damaged.
  5. The Company reserves the right to cancel, terminate, change, and alter or postpone a Service or Session if at any time the provision of the Service or Session will result in the Company having to commit an illegal activity or an unacceptable risk to people, property, or equipment without notice or liability to the Client.


  1. Payment for Products print orders, albums, frames or other products is requested at the time of placing the order. Title or any inference of ownership of the photographic prints or albums, frames or other physical products does not pass to the purchaser until full cleared payment is received. All prices quoted are valid for 14 days, after which the prices may vary. Prints are sold unmounted; mounts can be purchased in addition.
  2. Unless otherwise stated or agreed, times and costs are professionally estimated and may change following completion of the Services or Session. We will notify you if this is likely to be the case, if possible at the time, but it should be noted that we may need to make a professional judgement upon extending a Session or Service while on location without access to our primary contact for direction or approval.
  3. Photographic digital images are defined (unless amended in your purchased digital package/option) as 6″ on long edge at 72 pixels per inch (ppi) in jpeg format in RGB colour space for Low Resolutions (PC/Mac screens) and 9″ on long edge at 240 pixels per inch (ppi) in jpeg format in RGB colour space for High Resolution (printing). Images printed or reproduced in bigger or different formats/sizes/shapes are not permitted and will reproduce poorly – cropping into and blowing up images is the same as changing the size and shape. Our digital image files/products are designed for digital use on such devices as mobile phone, tablets, PCs and TVs as well as printing (HD files only) at the provided size when printed at recognised pro and commercial print laboratories. We are happy to provide you with a recommend on-line printer, please get in touch. We may offer size upgrades from time to time at an additional fee, however, it is our policy to not make digital files for clients bigger than 12″ on the longest side at any time.
  4. The default video digital output is defined as high definition (“HD”) 1080p at 25 fps in Mp4 format. If you require a different technical output/format, this must be requested at the time of booking.
  5. From time to time we may offer discounts or introduce promotions and incentive schemes for our Clients and potential clients. Such promotions, discounts, and incentives are subject to change and cancellation at any time and without notice. They are often run for a specific time periods or group of clients or prospects, a subscription to our Newsletter on connecting with us on social media is important to be made aware of any promotions, discounts, or incentive schemes. Such promotions and incentives may have further terms attached.
  6. Promotions, discounts, and incentives are not applicable to historic/past purchases, not transferable for cash, if in doubt, please contact us.


  1. It is your responsibility to control your attendees behaviour while at the studio. We do all that we can to ensure a safe environment for our Clients and staff, however, a working studio is not a play area for children and they must be supervised at all times. Please do not allow your children to play with the albums, frames, props and equipment as they can present a costly bill to you if damaged.
  2. We do not allow food and drink to be taken or consumed on our premises at all.
  3. There is no smoking permitted at any time while at our premises.
  4. Mobile phones and other cameras/recording devices are not permitted to be used on our premises at any time. 
  5. Not that it has ever happened to date, but to be clear, we do not tolerate disrespect to our staff or offensive or aggressive tone or bad behaviour. Such Clients will be asked to leave and their membership, registration and Session terminated without refund. Seems a strange thing to have to say, but our industry isn’t immune to such people so we want to be clear about our zero tolerance. If there are people or children in your party that have behavioural problems, please inform us before coming so we are aware.